Increased error rates in messages API

Incident Report for Spire Global

Resolved

All systems have successfully recovered.

Posted Sep 19, 2023 - 07:55 UTC

Monitoring

We deployed a mitigation and now see successful requests with very low error rates again.

Posted Sep 19, 2023 - 05:21 UTC

Identified

We are affected by major incident by our cloud infrastructure service provider. We are still seeing the messages API being mostly affected, but all other services likely also experience elvated error rates.

The TCP feeds seem unaffected, if you can avoid reconnecting that's advisable at this time.

Posted Sep 19, 2023 - 02:32 UTC

Investigating

We are seeing elevated error rates on messages requests, both through the Maritime 2.0 (GraphQL) and Legacy APIs (REST).

Posted Sep 19, 2023 - 02:12 UTC

This incident affected: Maritime 2.0, Maritime 2.0 Port Events, Maritime 2.0 Routing, and Sense Cloud - Messages API.