Setting the incident as resolved. The API is operating at normal capacity and clients are observed catching up or receiving live data again.
Sep 26, 09:54 UTC
The fix has been implemented and we are monitoring the results. It might take a couple of hours for the clients to catch up with the real-time.
We apologize for any inconvenience this may have caused.
Sep 25, 22:21 UTC
This incident has been escalated to level 2 support as several clients are seeing a % of API calls returning timeout errors which slows down getting data
Sep 25, 20:53 UTC
We are currently investigating this issue.
Sep 24, 11:38 UTC