All Systems Operational
Maritime 2.0 ? Operational
90 days ago
100.0 % uptime
Today
Sense Cloud - Messages API Operational
90 days ago
99.99 % uptime
Today
Sense Cloud - Messages TCP Server (Legacy) Operational
90 days ago
100.0 % uptime
Today
Sense Cloud - Messages Data Pipeline Operational
90 days ago
100.0 % uptime
Today
Sense Cloud - Vessels API Operational
90 days ago
100.0 % uptime
Today
Sense Cloud - Historical Positions API Operational
90 days ago
100.0 % uptime
Today
Sense Cloud - Satellite AIS Data Operational
90 days ago
100.0 % uptime
Today
Sense Cloud - Dynamic AIS Data Operational
90 days ago
100.0 % uptime
Today
Sense Cloud - Terrestrial AIS Data Operational
90 days ago
99.99 % uptime
Today
Maritime TCP 2.0 Operational
90 days ago
100.0 % uptime
Today
Maritime 2.0 Routing Operational
90 days ago
100.0 % uptime
Today
Maritime 2.0 Port Events Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear Spire Maritime Platform User:

Spire Maritime is pleased to announce the launch of new versions of all Spire Canada (formerly exactEarth) Services.

To meet the requirements for processing increasing data volumes from an expanding set of data sources for a growing client base, Spire Maritime is migrating the services below to new implementations, on an improved and scalable cloud architecture from April 2024.

If you currently access any of the services listed, then from early April 2024 they will be served from servers on different TCP/IP network addresses than at present. Please ensure that any firewall rules or other networking restrictions are updated to allow access to the new Spire servers.

Service: Uniproxy

DNS addresses:
• uniproxy.exactearth.com
• uniproxy-1.exactearth.com
• uniproxy-2.exactearth.com

New TCP/IP addresses:
• 54.71.176.173
• 52.13.91.114
• 54.200.122.187


Service: Shipview

DNS address: https://shipview.spire.com/

New TCP/IP addresses:
• 18.168.181.188
• 13.43.226.129
• 52.56.118.92

Service: GWS APIs. LVI, HVT, HVP, APV

DNS addresses: https://services.exactearth.com/ ; https://services.spire.com/

New TCP/IP addresses:
• 13.42.139.175
• 13.43.28.182
• 18.130.162.24

Service: sFTP Data File Delivery

DNS address: clients.exactearth.com ; clients.spire.sh

New TCP/IP addresses:
• 34.217.154.210/32
• 50.112.237.56/32

Customer Support

If you have any questions about these changes then please reach out to the Spire Technical support team using our Support Portal https://faq.spire.com/support/new or by sending an email to sales.engineering@spire.com

Thank You!

Spire Maritime Support Team

Posted on Mar 18, 2024 - 19:19 UTC
Spire Maritime are removing the satellite Name information from Messages API responses by the 1st May 2024.

We are writing to give you notice about the removal of the satellite IDs from the Messages API. Satellite ID values are currently returned as the source value in the AIS message records returned by the Messages API. Satellite ID values will be replaced with the label satellite. 

This is demonstrated in the sample message below from the Messages API. 

This message shows the satellite ID FM88

"data": [
        {
            "id": "5ecad38c-76b1-30a3-9f96-787eaf5d55fe",
            "nmea": "!AIVDM,1,1,,C,Kp15B=@=MpjiUT?t,0*6D",
            "timestamp": "2023-05-08T07:26:57Z",
            "msg_id": "1683530817_538006069",
            "msg_type": 27,
            "created_at": "2023-05-08T10:00:46.468499284Z",
            "mmsi": 538006069,
            "collection_type": "satellite",
            "source": "FM88",
            "flag": "Marshall Is",
            "flag_short_code": "MH",
            "longitude": -69.16833333333334,
            "latitude": 37.885,

The new message format would be

"data": [
        {
            "id": "5ecad38c-76b1-30a3-9f96-787eaf5d55fe",
            "nmea": "!AIVDM,1,1,,C,Kp15B=@=MpjiUT?t,0*6D",
            "timestamp": "2023-05-08T07:26:57Z",
            "msg_id": "1683530817_538006069",
            "msg_type": 27,
            "created_at": "2023-05-08T10:00:46.468499284Z",
            "mmsi": 538006069,
            "collection_type": "satellite",
            "source": "satellite",
            "flag": "Marshall Is",
            "flag_short_code": "MH",
            "longitude": -69.16833333333334,
            "latitude": 37.885,

The source value changing from a satellite ID value FM88 to the label satellite.

The deadline for this change is 1st May 2024

In the coming weeks we will be issuing new tokens to use with the Messages API that hide satellite ID and can be used to test before swapping to the new configuration. Please prepare to make this change as soon as possible and in plenty time to prevent disruption to your data supply. 

In case you would like to discuss how this will impact your service then please reply to this email and we can investigate it further with you

Customer Support
If you have any questions about the change, please reach out to the Spire Technical support team using our Support Portal https://faq.spire.com/support/new or by sending an email to sales.engineering@spire.com
 
Thanks!
Spire Maritime Support Team

Posted on May 17, 2023 - 11:51 UTC
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.

Mar 13, 2024

No incidents reported.

Mar 12, 2024
Completed - The scheduled maintenance has been completed.
Mar 12, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 13:00 UTC
Scheduled - Dear Maritime Data Platform User,

As part of our ongoing commitment to provide quality data and superior products, the Spire Maritime Team have scheduled a maintenance cycle for the Real Time Satellite Constellation as well as Firewall maintenance for Tuesday, 12 March 2024.

Maintenance Details: Spire Scheduled Maintenance Window

Start: Tuesday, 12 March 2024 13:00 UTC

End: Tuesday, 12 March 2024 19:00 UTC

Please note: The full duration of the maintenance window will be Six (6) Hours.

Intermittent periods of duration loss of exactView Real Time (evRT) Satellite data will occur during the maintenance period. The majority of the connectivity disruptions will occur between 13:00UTC – 16:00UTC. However, there is a possibility of impact until the work concludes at 19:00 UTC. Generation 1 satellite data, Lemur satellite data, Terrestrial data, Enhanced and Dynamic data sources are unaffected by this process.

Furthermore, general Firewall upgrades will be undertaken by our Infrastructure Team between the hours of 14:00UTC and 16:00 UTC. Users of raw streaming data account types – Uniproxy and raw Data Formatter/SFTP accounts may experience an interruption in account access.

All account types will remain accessible and operational during this maintenance process.
All reasonable precautions have been taken to prevent additional data loss and minimize the impact to Maritime Data Platform services.

We sincerely apologize for any inconvenience this may cause and thank you in advance for your patience and understanding.

Mar 5, 15:48 UTC
Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024
Resolved - This incident has been resolved.
Mar 8, 14:35 UTC
Monitoring - Volumes are restored to nominal values since ~12:30 UTC.
Mar 8, 13:30 UTC
Investigating - We observe a lower volume of AIS messages for one of our terrestrial AIS sources. This might especially affect the region of North America. No issues with satellite or dynamic data sources.
Mar 8, 07:30 UTC
Mar 7, 2024
Completed - The scheduled maintenance has been completed.
Mar 7, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 15:00 UTC
Scheduled - Dear Maritime Data Platform User,

As part of our ongoing commitment to provide quality data and superior products, the Spire Maritime Team have scheduled an emergency maintenance cycle for Thursday, 07 March 2024.

Maintenance Details: Spire Scheduled Maintenance Window

Start: Thursday, 07 March 2024 15:00 UTC

End: Thursday, 07 March 2024 16:00 UTC

Please note: The full duration of the maintenance window will be One (1) Hour.

Due to unforeseen issues uncovered by a recent networking change we must reconfigure our publicly facing circuits. This reconfiguration will affect our TCP streaming (UniProxy), Geospatial Web Services (GWS – LVI; HVP; HVT) , ShipView, SFTP and Services API will be offline for a minimum of 15 minutes with the potential of up to 60 minutes. During this time incoming AIS data will be queued, therefore messages should backfill for all clients once connectivity is restored.

All reasonable precautions have been taken to prevent additional data loss and minimize the impact to Maritime Data Platform services.

Mar 5, 20:07 UTC
Completed - The scheduled maintenance has been completed.
Mar 7, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 10:00 UTC
Scheduled - Spire Maritime are releasing upgrades to Maritime 2.0 that requires a brief interruption to the AIS data processing which feeds all products in the Maritime 2.0 environment.
There will be a brief interruption to AIS data updates to all listed services. Neither interruption should be more than 5 minutes and is expected to be less.

This is necessary to release updates to data ingestion in the Maritime 2.0 GraphQL environment.

If you have any questions about this then please raise them as tickets in the Maritime support portal https://faq.spire.com/support

Mar 6, 07:26 UTC
Mar 6, 2024

No incidents reported.

Mar 5, 2024

No incidents reported.